Privacy Policy
Last updated: 01/02/2026
Contact: hello@getcoached.io
GetCoached (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our platform.
By using GetCoached, you agree to this Policy.
- Who We Are
GetCoached is a UK-based online marketplace connecting clients with independent personal trainers.
For data protection purposes, GetCoached is the “data controller” of your personal data.
Contact:
- Information We Collect
We may collect the following types of data:
2.1 Personal Information
- Name
- Email address
- Phone number
- Date of birth (if required)
- Profile photo
- Billing information
- Address (if applicable)
2.2 Account & Profile Information
For PTs:
- Qualifications
- Insurance details
- Experience
- Pricing
- Availability
For Clients:
- Booking history
- Preferences
- Reviews
2.3 Payment Information
Payments are processed via Stripe.
We do not store full card details.
Stripe handles payment data in accordance with their privacy policies.
2.4 Technical Information
- IP address
- Device type
- Browser type
- Usage data
- Cookies
- Log files
- How We Use Your Information
We use your data to:
- Provide and manage the Platform
- Process bookings and payments
- Verify PT credentials
- Communicate with users
- Provide customer support
- Improve our services
- Prevent fraud
- Comply with legal obligations
We do not sell your personal data.
- Legal Basis for Processing (UK/EU Users)
We process data under the following legal bases:
- Contractual necessity
- Legitimate interests
- Legal obligations
- User consent (where applicable)
- How We Share Your Information
We may share data with:
5.1 Service Providers
Including:
- Stripe (payments)
- Hosting providers
- Analytics providers
- Email services
These providers process data on our behalf.
5.2 Between Users
When a booking is made:
- Clients receive PT contact details
- PTs receive client contact details
Only necessary information is shared.
5.3 Legal Requirements
We may disclose data if required by law or court order.
- International Transfers
Some data may be processed outside the UK/EU.
Where this occurs, we use appropriate safeguards such as Standard Contractual Clauses.
- Data Retention
We retain personal data only for as long as necessary.
Typically:
- Account data: while active + up to 6 years
- Financial records: as required by law
- Communications: up to 2 years
- Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Correct inaccuracies
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
Requests can be made to:
- Cookies
We use cookies to:
- Improve functionality
- Analyse usage
- Remember preferences
You may control cookies via browser settings.
- Security
We use appropriate technical and organisational measures to protect your data.
Including:
- Encryption
- Secure servers
- Restricted access
- Payment security via Stripe
No system is 100% secure, but we work to minimise risk.
- Marketing Communications
We may send service-related communications.
Marketing messages are sent only with consent.
You may opt out at any time.
- Children’s Data
GetCoached is not intended for users under 18.
We do not knowingly collect data from minors.
- Third-Party Links
Our Platform may contain links to third-party sites.
We are not responsible for their privacy practices.
- Changes to This Policy
We may update this Privacy Policy.
Material changes will be communicated.
Continued use constitutes acceptance.
- Complaints
If you are unhappy with how we handle your data, you may complain to:
UK Information Commissioner’s Office (ICO)
- Contact Us
For privacy-related enquiries:
Contact: hello@getcoached.io